Customer Service Representative - Cab Controller

We seek confident, well-spoken, and hardworking individuals to answer phone calls for our UK-based taxi business. We are partners with one of the largest taxi companies in London. Candidates with experience in the same industry will be preferred. However, we will consider all applicants with good communication skills and work experience in London-based call centers. Outkom Enterprises is unparalleled in offering financial and job stability. Our office in the ARFA Software Technology Park has state-of-the-art infrastructure and technology. All candidates must undergo training and assessment before the hiring is confirmed.

Main Duties:

Handling inbound calls, making bookings, reservations, and inquiries.
Managing travel and journey-related issues of our customers using a real-time dispatch and tracking system.
Achieve and maintain all performance, productivity, and quality targets.

Essential Requirements:

Fluent in English (Familiarity with the British accents preferred).
Excellent communication skills.
Computer literate with good keyboard skills.
Call center and/or customer service experience.
Must be able to work unsociable hours if required.
Punctuality, discipline, and integrity.

Preference will be given to candidates having:

Taxi or similar travel booking experience.
Customer service experience in UK-based call centers.
Working knowledge of any cab dispatch system (Preferably Cordic).
Lived in the UK for 2-3 years.

What we offer:

Fixed basic salary.
Performance-based bonuses.
Paid annual holidays.
Paid training.
Accelerated growth program for eligible candidates.
Conducive work environment.

Standard working hours:

10 Hrs shift (5 days a week)

技能

Listening to Customers Fluent in English Typing Skills Customer Handling Skills British Accent

工作详细内容

全部职位:

5 发布

工作时间:

轮班制

工作类型:

全职/长期工

工作地址:

Ferozepur Road, 拉合尔, 巴基斯坦

性别:

没有偏好

年龄:

20 - 45 年

最低学历:

中级／A级

职位等级:

入门级

电话预约已成功，我们的专家会在短时间内与你联系:

1年 (Experience in the relevant industry is not mandatory but preference will be given to candidates who have actually worked in the cab industry or those who have previously lived in London OR having work experience in a UK based inbound call center.)

在之前申请:

Sep 22, 2024

发布日期:

Aug 22, 2024

Outkom Enterprises

· 11-50 员工 - 拉合尔

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We are a London and Lahore based company looking for new faces and new ideas. Outkom offers an innovative, fast-paced, friendly and informal working environment. Our agents are trained according to a peak code of conduct and are always adept at understanding customer needs, and most importantly, delivering on them. Outkom-Enterprises is unparalleled in offering financial and job stability. Our employees roll up their sleeves, dig into the work and never stop learning. If you're looking for a collaborative environment where you'll be challenged intellectually, consider Outkom Enterprises..