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The Customer Service and Recovery Executive is responsible for managing customer inquiries, resolving issues, and ensuring a positive experience for clients in the real estate sector. This role focuses on recovering customer satisfaction and addressing concerns related to property transactions, maintenance, and service delivery.
Key Responsibilities:
Customer Support:
- Respond promptly to customer inquiries via phone, email, and in-person.
- Provide accurate information regarding property listings, transactions, and services.
Issue Resolution:
- Identify and resolve customer complaints and issues efficiently.
- Collaborate with relevant departments to address customer concerns and implement solutions.
Recovery Strategies:
- Develop and implement strategies to recover customer satisfaction after negative experiences.
- Conduct follow-ups with customers to ensure resolution and satisfaction.
Documentation:
- Maintain detailed records of customer interactions, transactions, and resolutions.
- Prepare reports on customer feedback and recovery efforts for management review.
Relationship Management:
- Build and maintain strong relationships with customers to encourage repeat business and referrals.
- Act as a liaison between customers and internal teams to enhance service delivery.
Training and Development:
- Participate in training programs to stay updated on real estate trends and customer service best practices.
- Provide feedback to management on areas for improvement in customer service processes.
Compliance:
- Ensure adherence to company policies, industry regulations, and ethical standards in all customer interactions.
Qualifications:
- Education: Bachelor’s degree in Business Administration, Real Estate, or a related field (preferred).
- Experience: 2-3 years of experience in customer service, preferably in the real estate industry.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Proficiency in CRM software and Microsoft Office.
- Ability to work independently and in a team-oriented environment.
Personal Attributes:
- Customer-focused with a positive attitude.
- Detail-oriented and organized.
- Ability to handle stressful situations calmly and professionally.
Working Conditions:
- Full-time position, with occasional overtime as needed.
- Office environment, with potential site visits to properties.
Omega Group
Omega Villas (Pvt) Ltd. is a lush green pollution free housing society. Its located Near Faizpur Interchange Main Sharaqpur Road Lahore. Omega Villas Lahore, planned an area of 1600 Kanal, a self-contained, gated community equipped with all amenities of life. Omega Villas consists of mainly two projects i-e Omega Residencia & Omega Homes. We have developed Omega Residencia Sector "A" and Sector "B" respectively./p
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