。该工作已被公司管理人员暂停申请，不再接受简历投递

Resident Engineer

Multinet Pakistan

拉合尔，巴基斯坦

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发布 Jan 29, 2024 192 查看

PKR. 45,000 - 50,000/Month

The individual will be responsible for:

To Troubleshoot and resolve customer problems on Multinet products and solutions.
Maintain high customer satisfaction throughout the process from first call to complete problem resolution and provide ticket numbers for future reference.
Must be well –organized, able to work with minimum supervision and able to interact professionally with customers.
Must have the ability to manage customer expectations, and prioritize work while multitasking.
Provide technical support on phone for Support/Service request. Provide phone assistance to our customers on the provision of customer services.
Entertain the customer queries and provide direct technical support to the customer base on operation, troubleshooting, installation of CPE (customer premises equipment) and other products.
Respond to customer (internal and external) inquiries concerning customer complaints (Support / Service) request and improves overall functionality of provided services and related CPE (vendor equipment).
To document and log all customer contacts/ queries into support database.
Prepare and deliver documentation of problem description and findings to appropriate escalation points. (Example: Log complaints highlight and escalate to concern).
Take ownership of and solve increasingly complex customer issues in line with support process and policy and ensuring customer satisfaction.
Call handling: log and qualify issues, prioritize severity, identify and communicate action plan.
Diagnosis: analyse the issue, using sophisticated tools, your own knowledge, and where appropriate liaise with others to identify the cause and solution for the issue.
Solution: communicate the solution to client and Multinet team and agree action plan.
Complain ticket assign to different departments.

Requirements: