RESPONSIBILITIES:
- Inbound & Outbound Support - Answer inbound & outbound inquiries coming through Mainlines, cases, or email addresses with US-based customers, insurance and patients
- Communicate via tickets and emails as well to assist them with all types of queries.
- Claims submissions and claim adjustments as per SOP’s
- Handle patient complaints/ concerns, and provide appropriate solutions and alternatives within the time limits. The follow-up to ensure the resolution
- Follow communication procedures, guidelines, and policies
- Maintain 90% CSAT (customer satisfaction) and above 90% QA (quality assurance) ratings
- Communicate with Patients via tickets, emails, and calls to assist them with all types of queries.
- Ensure compliance with information security responsibilities specific to your job role.
- Protect assets from unauthorized access, disclosure, modification, destruction, or interference.
- Accomplish assigned tasks according to the priority set by Team Leader/ Supervisor.
- Ensures and provides quality service to both internal and external entities.
REQUIREMENTS:
- Should Have Strong Phone Contact Handling Skills, Active Listening & Understanding
- Should have Excellent verbal and Written Communication Skills.
- Should have Ability to Multi-Task, Prioritize and Manage Time Effectively.
- Must have Knowledge about Telephone Etiquette.
- Should have 1-2 years of experience as a Customer Services Agent/ Customer Support Specialist/ Call Center Representative with US-based customers and clients.
pMTBC was established in 1999. Headquartered in New Jersey, USA, it is a dynamic and rapidly growing multinational healthcare IT Company. Deloitte Technology Fast 500 ranked MTBC in its list of fastest growing technology companies of North America. The Company has attained tremendous growth in the short span of a few years, which is testament to well-implemented, technology-based processes and which also lays the foundations for productivity. MTBC is following a formula of long-term growth by combining and utilizing labor force increase, investment activity and scientific and technological progress. MTBC offers American physicians customized solutions that reflect the very best in practice management services available in the industry today. Our services maximize the power of the Internet and technology to give medical providers better control over scheduling and billing, total access to all of their billing information, and comprehensive practice-management reports, all the while reducing the cost factor. The organization's management envisions reinvesting most of its earned profits mainly towards IT, and developing various technology-based solutions that will completely replace manual processes. MTBC operates 24/6 with a workforce of more than 1000 employees operating in three shifts in Rawalpindi & Bagh (AJK). The Company is providing a platform to young professionals to learn and practice their innovative ideas in a healthy work environment./p
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