发布 Jul 24, 2024 454 查看
Responsibilities:
Handle customer inquiries via email, call, and chat, giving prompt answers to customer questions.
Provide knowledgeable help to customers and go the extra mile in providing the correct details to customer queries.
Collaborate with internal stakeholders such as the product and payments team for faster resolutions.
Identify and escalate customer requests to managers when there’s a complex issue.
Qualifications:
Minimum qualification: High-school diploma. Graduates in any stream can also apply.
Excellent written and verbal communication skills (English).
Good documentation skills. Proficiency in using Microsoft Excel and Word is an added advantage.
Sound problem-solving skills to find the root cause of customer issues.
MST Developers
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