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We are seeking a dedicated and empathetic Female Personal Care Customer Support Specialist(on-site) to join our team. As a Customer Support Specialist, you will be the primary point of contact for our valued customers, assisting with inquiries, product information, order processing, and ensuring a seamless customer experience.
Responsibilities:
- Respond promptly to customer and beautician inquiries via phone, email, and live chat.
- Provide accurate information to customers regarding our products, promotions, and policies.
- Assist customers in placing orders.
- Resolve customer complaints with professionalism and empathy, aiming for first-call resolution.
- Collaborate with other departments to escalate and resolve complex issues when necessary.
- Maintain detailed records of customer interactions and transactions.
- Stay updated on product knowledge and industry trends to better assist customers.
Requirements:
- Proven experience in customer support or a similar role.
- Excellent communication skills, both verbal and written.
- Empathetic and patient demeanor with strong problem-solving abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Familiarity with CRM software and order management systems preferred.
- Passion for personal care products and commitment to promoting wellness.
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