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Moriox is looking for a proactive and empathetic Customer Support Executive to join our team. The successful candidate will play a vital role in enhancing customer satisfaction by providing prompt and professional assistance to our valued clients. If you excel in communication, enjoy problem-solving, and are passionate about delivering an exceptional customer experience, we would love to meet you!
Key Responsibilities
- Handle inbound and outbound customer inquiries through phone, email, and live chat.
- Resolve customer issues and complaints promptly and effectively, ensuring a positive customer experience.
- Maintain a high level of product knowledge to provide accurate information and support.
- Document and track customer interactions in the CRM system, ensuring all inquiries are accurately recorded.
- Collaborate with internal teams to address complex customer issues and escalate cases as needed.
- Identify opportunities to improve customer service processes and suggest enhancements.
- Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
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