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- In Mobilink Bank, a Relationship Officer in Deposit Banking is typically responsible for managing relationships with individual and corporate clients regarding their deposit accounts. Their primary focus is on acquiring new clients, retaining existing ones, and ensuring that clients' deposit banking needs are met effectively.
- Responsible for execution of customer acquisition process in order to build a healthy portfolio for liability growth and cross sell targets of the team.
- Ensure to build up a CALSA / TD customer portfolio within agreed time period.
- Ensure overall assigned portfolio targets are achieved product wise CALSA / SA / TD on weekly/monthly/quarterly and annual basis.
- Take onboard Free Lancers / Brand Ambassador to make a deposit mobilization team of 25 head counts for retail deposit marketing.
- Ensure targeted percentage of portfolio mix i.e. between CASA and Term Deposit is achieved.
- Achieve fairly priced deposit to support retail deposit growth on the back of multiple accounts.
- Establish and maintain good relationships with key potential clients, and develop these into successful, ongoing business relationships.
- Ensure the objectives are met within Bank policies, procedures, strategies and maintain coordination with internal units of the branch.
- Ensure deposit mobilization and NTB Account Opening run rate on daily basis.
- Understand the problems and challenges of clients and seek help from RM/BM to better address those needs.
- Seek opportunities to cross-sell or upsell to existing clients.
- Monitor and assess the activities of our competitors to proactively satisfy and retain MMBL clients.
- Provide excellent service to maintain a positive reputation for the business.
- Resolve any customer complaints promptly and professionally.
- Any task/ assignment assigned by Line Manager to be completed in efficient and effective manner.
- Hold a Bachelor s degree from a reputable Institution in business administration, commerce, accounting, marketing, economics, finance or equivalent.
- A good understanding of Deposit products and its workability.
- Must possess knowledge about CASA & bilinear fundamental to achieve CASA growth.
- Preferably have a minimum of 1-year relevant work experience in sales, management, and operations experience within the retail/consumer banking or any other industry.
Mobilink Bank
Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.
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