Collection & Default Call Center Officer

Mobilink Bank

发布 d 天前 25 查看 Report Job

What is Collection & Default Call Center Officer - MMBL?

Responsibilities include achieving the assigned recovery targets for Non-Performing Loans (NPLs) and written-off portfolios. This also involves actively pursuing recovery from pre-charged off, charged off, written-off, and skip accounts, with a focused approach in alignment with the regulatory framework set forth by the SBP s Fair Debt Collection Guidelines, as well as MMBL internal policies and procedures. The position will also ensure exemplary service delivery in all customer interactions, ad

What Collection & Default Call Center Officer - MMBL does?

Collection & Recovery Management
Guarantee timely field visits to delinquent customers, ensuring an efficient and structured visit schedule is followed to ensure all collection & recovery targets are met through effective negotiations
Ensure collections in strict compliance with SBP s Fair Debt Collection Guidelines, providing daily updates on visited accounts to the designated line manager.
Work towards reducing Non-Performing Loan (NPL) provisions, take responsibility for the collection of delinquent accounts classified as NPLs and Loss (charged-off) & adhere to Promised To Pay (PTPs).
Address and resolve customer queries or complaints raised during visits or calls, promptly escalating any unresolved issues to the line manager.
Portfolio Management:
Ensure follow-up as per defined frequency, timely delivery of recovery letters and notices to all defaulting customers, adhering to established timelines.
Perform regular portfolio performance reviews and proactively manage collections through desk reviews, ensuring that key portfolio and collection metrics remain within the assigned benchmarks.
Compliance & controls:
Maintain a strong understanding of consumer protection laws, debt recovery regulations, and the bank's internal procedures to ensure all actions are ethical and lawful.
Ensure compliance and reduce legal and reputational risks associated with collections.
Handle escalated customer issues, disputes, or complaints, ensuring resolution while adhering to the bank s policies.
Any other task:
Bank may assign any other related task from time to time

What are we looking for and what does it require to be Collection & Default Call Center Officer - MMBL?

Required Qualification & Experience:
Hold Bachelor Degree from a reputable Institution
Having experience of more than 1 years in the area of collection & recovery
Essential Skills
Strong organizational skills
Proficient in MS Office
Sound communication and interpersonal skills
Ability to work independently
Ready for mobility
Ability to work under pressure

工作详细内容

全部职位:

1 发布

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

经验:

不重要

在之前申请:

Dec 27, 2024

发布日期:

Dec 23, 2024

Mobilink Bank is providing banking services to over 42 million registered users including 16+ million monthly active customers across Pakistan. With a hybrid model that combines traditional microfinance with mobile/digital banking technologies, the bank now operates with over 100 branches and 200,000 branchless banking agents and provides a USSD (GSM) based digital channel offering savings, micro enterprise (MSME) loans, small housing loans, remittances, collection (utility bills and loan installments), mobile wallets, insurance, G2P, B2B & B2P payments; thus, playing a leading role in the promotion of financial inclusion. MMBL is committed to fostering a positive and productive workplace, and our core values reflect this focus. These values include promoting innovation and entrepreneurship, encouraging teamwork and collaboration, and prioritizing a customer-centric approach in all aspects of our business.