发布 Aug 22, 2022 28 查看
Meds Nexus are looking for a female P.H.D Specialist with excellent English communication skills for our patient help desk department (Patient Calling). It's a pure Salary base Role.
Responsibilities:
Answering inbound patient calls and scheduling appointments.
Adding new patients to the system if it does not exist already.
Coordinating with doctor’s offices in the US regarding office hours, appointments and location changes, etc.
Gathering details of patient queries for any results and medications and relaying info to doctor’s office.
Handle other duties as needed.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Identify client needs, and respond in a professional, efficient, and courteous manner.
Solve queries of patients regarding their medical issues
Handling Front Desk (USA)
2 to 3 years hands on experience of customer support
Requirements:
Minimum bachelor in any domain with excellent
English communication (preferably North American accent) hands-on in MS Office (Word, Excel, PP)
Knowledge of the US healthcare industry 2 to 3 years of hands-on experience in customer support
Available to work in US working hours
Must Have:
Fluent com skills
Calm Behaviors
Pressure Handling
International Calling Experience
Benefits:
Medical Insurance
Annual Increments
EOBI
Performance Based Bonuses
Complementary Dinner
5 days a week
Sat & Sun Off
Timings: USA, Eastern Time Zone (5pm to 2am Pakistan Time Zone)
Job Types: Full-time, Contract
Pay: Rs 50,000.00 - Rs 70,000.00 per month
Job Types: Full-time, Contract
Contract length: 36 months
Salary: Rs50,000.00 - Rs70,000.00 per month
Ability to commute/relocate:
- Rawalpindi: Reliably commute or planning to relocate before starting work (Required)
技能
Meds Nexus (Private Limited)
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