We are seeking an experienced and dynamic Team Lead to manage and guide a team of customer service representatives. The ideal candidate should have a proven track record in team leadership, with excellent communication and organizational skills, and a dedication to mentoring and developing team members.
Key Responsibilities:
- Leadership: Lead, inspire, and manage a team of customer service representatives, ensuring they meet daily, weekly, and monthly performance goals.
- Performance Management: Continuously monitor team performance, provide constructive feedback, and implement strategies to enhance productivity and service quality.
- Training & Development: Identify the training needs of the team, organize training sessions, and ensure ongoing development to meet industry standards.
- Operational Efficiency: Oversee day-to-day operations, streamline processes, and ensure adherence to company protocols to maximize efficiency.
- Client Interaction: Act as the primary liaison for clients, addressing concerns and ensuring their satisfaction with our services.
- Reporting: Compile and present detailed performance reports to senior management, highlighting successes, challenges, and areas for improvement.
- Problem Solving: Proactively address and resolve any team issues or conflicts, ensuring a positive and productive work environment.
- Compliance: Ensure the team adheres to all company policies, procedures, and quality standards.
Qualifications:
- Experience: Minimum 2 years of experience as a Team Lead in a BPO or related field.
- Education: Bachelor’s degree in Business Administration, Management, or a related discipline.
- Skills: Strong leadership, communication, and interpersonal skills. Ability to manage multiple tasks and work effectively under pressure.
- Technical Proficiency: Proficient in MS Office and CRM software.
Why Join Mars BPO?
- Growth Opportunities: Be part of a growing team with opportunities for career advancement.
- Dynamic Environment: Work in a fast-paced, collaborative environment where your contributions make a difference.
- Comprehensive Benefits: Enjoy a competitive salary, and other perks.
pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p
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