QA Specialist

We are seeking an experienced and detail-oriented Female QA Specialist to join our team. The ideal candidate will have a minimum of 5 years of experience in Quality Assurance within a BPO setting. This role requires a strong background in ensuring quality standards, identifying process improvements, and maintaining the highest levels of service delivery

Key Responsibilities:

Develop, implement, and maintain quality assurance protocols and procedures in the BPO environment.
Monitor and evaluate the quality of service provided by the operations team.
Conduct regular audits, analyze results, and provide actionable insights to improve performance.
Collaborate with various departments to ensure adherence to company standards and client expectations.
Train and mentor team members on quality standards and best practices.
Report on quality metrics, identifying trends and areas for improvement.
Participate in the development and implementation of continuous improvement initiatives.
Ensure compliance with all relevant industry standards and regulations.

Requirements:

Experience: Minimum of 5 years in Quality Assurance, specifically in a BPO environment.
Education: Bachelor’s degree in a related field.
Skills:
- Strong analytical and problem-solving abilities.
- Excellent attention to detail and organizational skills.
- Proficiency in QA software and tools used in BPO settings.
- Strong communication skills for reporting and training purposes.
Important Note: Our office is located near Saddar, Karachi, so we prefer candidates from nearby areas for easier commuting.
Drop-off Service: A drop-off service is available for female employees living within a 10 KM radius of our Saddar office.

Why Join Mars BPO?

Growth Opportunities: Be part of a growing team with opportunities for career advancement.
Dynamic Environment: Work in a fast-paced, collaborative environment where your contributions make a difference.
Comprehensive Benefits: Enjoy a competitive salary, health benefits, and other perks.

技能

Call Quality Management Quality Assurance Telemarketing Skills

工作详细内容

工作频道:

女性工作

全部职位:

1 发布

工作时间:

晚班

工作类型:

全职/长期工

工作地址:

Civil Lines, 卡拉奇, 巴基斯坦

性别:

女性

年龄:

18 - 35 年

最低学历:

大学入学／0级

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

5年

在之前申请:

Sep 24, 2024

发布日期:

Aug 24, 2024

MARS BPO

· 51-100 员工 - 卡拉奇

关注

pWe have great opportunities for the people who want to build their career and who want to achieve their goals and get higher earnings.MARS BPO is the only company who is paying highest salaries in Pakistan with good career opportunities./p