Customer Service Representative

We are seeking a motivated and empathetic Customer Service Representative (CSR) to join our team. As a CSR, you will be the first point of contact for customers, handling inquiries, resolving issues, and providing exceptional service. You will play a critical role in ensuring customer satisfaction and maintaining the company's positive reputation.

Key Responsibilities:

Handle customer inquiries: Respond to customer questions via phone, email, or chat in a timely and professional manner.
Resolve issues: Address and resolve customer complaints, following up to ensure complete satisfaction.
Provide product/service information: Assist customers by providing accurate details about products, services, and policies.
Process orders and requests: Help customers place orders, track shipments, and process returns or exchanges.
Maintain customer records: Keep detailed records of customer interactions, transactions, comments, and complaints.
Collaborate with teams: Work with internal departments (sales, technical support, etc.) to resolve complex issues and provide seamless customer experiences.
Follow up on customer cases: Ensure all customer cases are closed within service-level agreements (SLAs).
Stay updated on products and services: Continuously learn about the company's offerings to provide informed responses to customers.

Requirements:

Excellent communication skills: Clear, concise, and professional verbal and written communication.
Problem-solving abilities: Able to identify issues quickly and provide effective solutions.
Patience and empathy: Handle challenging customer situations calmly and effectively.
Attention to detail: Accurate data entry and careful handling of customer information.
Time management: Ability to handle multiple inquiries at once and manage time efficiently.
Familiarity with CRM systems: Experience with customer management tools or a willingness to learn.
Team player: Able to collaborate with colleagues and work towards common goals.

Qualifications:

High school diploma or equivalent (Associate's or Bachelor’s degree preferred).
Proven customer service experience (1-2 years preferred).
Basic computer literacy and familiarity with CRM systems.
Ability to handle a high volume of interactions in a fast-paced environment.

技能

Problem Analysis Skills CRM Analysis Communiocation Skills

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

中级／A级

职位等级:

入门级

电话预约已成功，我们的专家会在短时间内与你联系:

1年

在之前申请:

Nov 21, 2024

发布日期:

Oct 20, 2024

Magnatec Systems

· 301-600 员工 - 拉合尔

关注

Trusted experienced and professional dedicated teams for offshore development for your next project. We outsource professionals on the basis of required skills. Best offshore software development and IT outsourcing company Since we started, Magnatec Systems delivering IT outsourcing services worldwide for all type of industries. We provide high-quality solutions with its more than 200 skilled professionals including web developers, mobile application developers, analysts and creatives. We at Magnatec Systems, helping organizations to propel further and go beyond developing completely new categories & introducing new products & services faster than ever before. We are passionate about the digital world and value its endless possibilities. Delivering robust & scalable web and mobile apps for the Mobile-First world for a variety of business verticals... iOS, Android, cross-platform solutions, you name it, the mobile dev team has built hundreds of apps over the last decade. Leverage the power of AngularJS, the heroic HTML based framework, to build dynamic web apps. Need to run complex algorithms? Want extra security or custom features? Choose .NET as the programming language. PHP web application framework helps you to create fast, secure web applications and provide you technical freedom. Need a comprehensive and professional SEO services to get your business more visibility in search? Build personal sites, blogs, portfolios and even e-commerce sites on WordPress. Manage easily, all by yourself. We build applications and help migrate your existing software including SaaS and PaaS solutions to the cloud.