。该工作已被公司管理人员暂停申请，不再接受简历投递

Quality Assurance Executive

M Tech

卡拉奇，巴基斯坦

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发布 Jul 31, 2023 260 查看

PKR. 50,000 - 100,000/Month

Job Responsibilities:

Listening to assigned calls as per the target to make sure that agent followed all the required protocols and did not miss out on any product information.
Making and sharing daily productivity reports.
Make sure that agent maintained the call flow as per the quality criteria.
Call Scoring according to call evaluation.
Make sure that agent did not provide/offer any false information to the customer.
Make sure that agent was not involved in any fraudulent activity.
Report any misconduct (if observed) on the floor.
Reporting to work on time and follow company policies.
Completing the assigned task along with the documentation of every and any activity.
Comply on Company Security Policy.
Share the QA Feedbacks, Live call monitoring feedback and QA stats report to the Manager on a daily, weekly and monthly basis.
Maintain/update the CRM on daily basis.
Perform any and all other duties as assigned.
Achieve all daily and monthly KPIs.

Job Requirements:

The ideal candidate should be able to understand English
Must have amazing listening skills and should have extreme attention to detail
At least 1 year of previous call center or QA evaluations & monitoring tools experience, preferably in the call center industry.
Experience in performance improvement feedback and recommendations to employees.
A bachelor's or associate degree is a plus.

Perks

Medical
EOBI
Quarterly bonuses
Company maintained car (if you meet the requirement)
Umrah (if you get selected)
Convince allowanc

技能

Researching Skills Cooordination Skills

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

卡拉奇, 巴基斯坦

性别:

没有偏好

最低学历:

中级／A级

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

1年

在之前申请:

Sep 01, 2023

发布日期:

Jul 31, 2023

Diversity Inclusion:

We value diversity of our employees. All qualified applicants will receive fair consideration without regard to genders or socio-economic backgrounds.