发布 d 小时前 76 查看 Report Job
PKR. 35,000 - 500,000/Month
We are looking for a Customer Care Representative who is passionate about crypto and enjoys helping others. You will be the first point of contact for our users, addressing their questions, resolving issues, and ensuring a high-quality experience on our platform.
Key Responsibilities:
- Provide prompt and professional customer support via email, chat, and phone.
- Assist users with account setup, transactions, and troubleshooting issues.
- Educate customers on platform features, security measures, and trading processes.
- Identify and report trends in customer inquiries and suggest improvements.
- Maintain a high level of product knowledge to provide accurate and detailed information to users.
- Handle customer complaints, escalate issues as necessary, and ensure timely resolution.
- Collaborate with other departments to improve user experience and support processes.
Requirements:
- Experience in customer service, preferably in fintech or cryptocurrency industries.
- Excellent verbal and written communication skills.
- Ability to manage multiple tasks and respond quickly in a fast-paced environment.
- Passion for blockchain and cryptocurrency.
- Problem-solving skills and a positive attitude.
- Fluency in Spanish and English (knowledge of additional languages is a plus).
What We Offer:
- Competitive salary and benefits.
- Flexible working hours and the ability to work remotely.
- Opportunities for professional development.
- A chance to work in the exciting and rapidly growing crypto industry.
Local Traders SPA
· 11-50 员工 - 费萨拉巴德
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