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Sales Key Account Manage

Job Solutions Pvt Ltd

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Build rapport with new and existing clientele to create opportunities and ensure customer success

Drafting, Selling and Managing IT SLA contracts / AMCs with large corporates
SLAs/AMCs wired/wireless networks, security, servers and storage, VM and backup, physical security/CCTV, UPS and power, data center maintenance), Managed Services (helpdesk and HR outsourcing, recruitment and training
Developing costing models and maintaining profit margins as per the management governance policies
Account Management: Maintaining and making sure high level of customer satisfaction
Complains Management: Routing complains to and following up with Customer Care and Field Teams
Purchase Management: Raising Purchase Orders to fulfill customer SLA requirements
Selling one-time professional services
Handling opportunities and Projects in the field of IP Telephony, Infrastructure setup, IT & Networking from new as well as existing customer base
Account management for complaints, queries and responsible for advising decision makers on technologies
Alliances with complementing solution providers and distributors
Keeping up with key decision makers in the org. to align with their yearly IT plans
Preparing solution with presales teams based on clients requirement; may be based on different products from multiple vendors.