发布 Dec 01, 2021 21 查看
We are looking for a Call Center Representative that will be the liaison between our company and its current and potential citizen. The successful candidate will be able to accept ownership for effectively solving citizens' issues, complaints, and inquiries; keeping citizens' satisfaction at the core of every decision and behavior.
Responsibilities
· Manage inbound calls in a timely manner
· Identify citizens’ Issues, clarify information, research every issue, and provide solutions and/or alternatives
· Keep records of all conversations in our call center database in a comprehensible way
· Frequently attend Training sessions to improve knowledge and performance level
Skills
· Previous experience in a customer/citizen support role
· Strong phone and verbal communication skills along with active listening
· Familiarity with computer systems (Ms office/outlook)
Ability to multi-task, set priorities and manage time effectively
Jaffer Business Systems Private Limited
The Jaffer Family established a trading firm in 1849, in Pune, undivided India. Following the creation of Pakistan, Jaffer Brothers (Private) Limited (JBL) was incorporated in Karachi on July 2, 1948. The steady growth and success of JBL, and the position it secured as a leading business house, were mainly due to the family’s over 150 years of experience, and the trust placed in JBL and associated companies by its customers, employees and principals - which today include some of the most renowned names internationally. The head office is located in Karachi with main branches in Islamabad and Lahore. Sales outlets and representative offices are located in all the major cities and towns of Pakistan. The Group actively participates in national growth, and economic and social development. Highly motivated teams of the business and service divisions, and subsidiary companies, fulfill customers' needs in accordance with the short and long term objectives set by them. Since its inception, the goods and services provided by JBL and associated companies have led to improved productivity in the agro sector, in the information management field and in transportation, telecommunication, power generation and transmission projects.
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