Job Overview
We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of verbal or written communication with a positive attitude.
Job Description
- Assist customers with their items purchased through the e-commerce website.
- Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client.
- Maintain swift responses to customers through calls, emails, and chat.
- Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner.
- Document each customer query as well as the resulting solution.
- Provide alternatives to products/items, which are not available on the e-commerce website.
- Follow standard processes and procedures when it comes to providing resolutions.
- Stay up to date with the latest updates on system information and process changes.
- Able to deal with objections and handle customer pushbacks
Job Specifications
- A Levels/Intermediate or above
- Excellent Written and Verbal Japanese communication
- Expertise in Kanji with N1 or N2 proficiency
- Must have at least 40 WPM
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Critical Thinking
- Time Management
- Specialist Focus
- Organizing
- Priority Setting
- Problem Solving
- Professional Composure
Perks & Benefits
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
'ibex.' is is a public listed company on Nasdaq. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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