The Ramp Agent is responsible for managing and organizing cargo and baggage at the airport ramp area, ensuring that all items are sorted and dispatched accurately according to their destinations. This role involves coordinating with various teams to maintain efficient and orderly operations, while adhering to safety and security protocols.
Key Responsibilities:
Cargo and Baggage Segregation:
- Sort and segregate incoming and outgoing cargo and baggage based on their destination and priority.
- Ensure that items are correctly tagged and routed to the appropriate aircraft or transportation vehicle.
Loading and Unloading:
- Assist with the loading and unloading of cargo and baggage onto and off of aircraft.
- Ensure that items are handled with care to prevent damage and comply with safety regulations.
Operational Coordination:
- Work closely with ground crew, airline personnel, and other departments to coordinate the flow of baggage and cargo.
- Communicate effectively to ensure that all segregated items are dispatched on time and according to the flight schedule.
Inventory Management:
- Monitor and manage the inventory of cargo and baggage in the ramp area.
- Conduct regular checks to ensure that all items are accounted for and properly stored.
Documentation and Reporting:
- Maintain accurate records of segregated items, including tracking information and any discrepancies.
- Prepare and submit reports on the status of cargo and baggage, as well as any issues encountered.
Safety and Compliance:
- Adhere to safety and security protocols, including the use of personal protective equipment (PPE) and compliance with airport regulations.
- Follow procedures for handling hazardous materials or restricted items as required.
Customer Service:
- Provide assistance and information to passengers and airline staff regarding baggage and cargo handling.
- Address and resolve any issues or concerns related to the segregation and dispatch of items.
Problem Resolution:
- Identify and address any issues with segregated items, such as missing or misrouted baggage.
- Work with supervisors and other personnel to resolve any problems and implement corrective actions.
Requirements:
- Education: Intermediate
- Experience: Previous experience in a ramp services or baggage handling role is preferred.
- Strong organizational and multitasking abilities.
- Good communication and teamwork skills.
- Ability to operate ground support equipment and handle cargo safely.
- Basic understanding of airport operations and security procedures.
Human Resource Solutions International (HRSI) was constituted in early 2004 and today we are amongst the leading HR solution providers and Executive Search firms in Pakistan. We are privileged to be considered premier human resource solutions for our clients; we perform the role of being a distanced HR department for our clients, carefully analyzing and fulfilling all their needs. rnOn the Executive Research front, HRSI assists over 70 MNCs & Blue Chip clients in Pakistan, Southeast Asia & UAE operating in 20 different Industry verticals. HRSI is also an exclusive partner of “The International Executive Search Federation (IESF)”; world’s largest executive search network, with an alliance of leading executive search firms, in 43 countries. Therefore, HRSI excels in providing global reach via local partnerships.
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