The Front Desk Officer serves as the first point of contact for visitors and clients.
- This role involves providing excellent customer service, managing administrative tasks, and ensuring the smooth operation of the front desk area.
- The Front Desk Officer is essential in creating a positive and professional first impression of the organization.
Key Responsibilities:
- Greet and Assist Visitors: Welcome guests and clients with a friendly and professional demeanor. Provide information and direct them to the appropriate departments or personnel.
- Manage Phone Calls: Answer, screen, and route phone calls. Take messages and ensure they are delivered promptly.
- Handle Correspondence: Manage incoming and outgoing mail and packages. Distribute correspondence to the relevant departments or individuals.
- Administrative Support: Perform clerical tasks such as filing, data entry, and maintaining office supplies. Assist with scheduling appointments and meetings.
- Maintain Front Desk Area: Ensure the front desk and reception area are clean, organized, and well-stocked.
- Security Duties: Monitor visitor access and maintain security by following procedures. Report any unusual activity or security concerns.
- Customer Service: Address and resolve visitor inquiries, complaints, or issues in a courteous and efficient manner.
- Record Keeping: Maintain logs of visitor activities and interactions. Update and manage relevant records as needed.
- Coordination: Collaborate with other departments to facilitate smooth operations and support various administrative tasks.
Qualifications:
- High school diploma or equivalent; additional qualification in Office Administration or related field is a plus.
- Proven experience as a Front Desk Officer, Receptionist, or similar role.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Proficiency in MS Office (Word, Excel, Outlook) and office equipment.
- Ability to handle confidential information with discretion.
- Professional appearance and demeanor.
Preferred Skills:
- Experience with customer service or hospitality.
- Familiarity with office management procedures and basic accounting.
- Knowledge of additional languages is a plus.
Working Conditions:
- [Specify working hours, whether there is a need for shift work, and any physical requirements of the job.]
Human Resource Solutions International (HRSI) was constituted in early 2004 and today we are amongst the leading HR solution providers and Executive Search firms in Pakistan. We are privileged to be considered premier human resource solutions for our clients; we perform the role of being a distanced HR department for our clients, carefully analyzing and fulfilling all their needs. rnOn the Executive Research front, HRSI assists over 70 MNCs & Blue Chip clients in Pakistan, Southeast Asia & UAE operating in 20 different Industry verticals. HRSI is also an exclusive partner of “The International Executive Search Federation (IESF)”; world’s largest executive search network, with an alliance of leading executive search firms, in 43 countries. Therefore, HRSI excels in providing global reach via local partnerships.
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