发布 Sep 04, 2024 936 查看 Report Job
PKR. 80,000 - 80,000/Month
Objectives
- Offering assistance to The Company clients and offering solutions to their problems to ensure increased retention and a high level of customer satisfaction.
- Reduce customer churn by offering a high level of support through proficient product knowledge and quick support through Intercom or demos.
- Funneling user voice to the product team using our community feedback page and Intercom tools.
- Take scheduled Zoom calls to offer assistance over screen share.
- Upsell to existing customers or find new leads and close sales.
- Identify and execute new strategies to boost MRR.
Daily Responsibilities:
- Handling Intercom chats
- Taking demo calls
- Creating bug reports
- Creating feature requests.
- Maintaining reporting sheets of daily activities.
- Clearing Compliance reviews.
- Keeping track of Churn and finding new ways to reduce that churn.
Monthly Responsibilities:
- Review Bugs reported and check their current status.
- Update the Feature Requests and where they stand in terms of implementation.
- Review monthly performance as per manager.
- Offer ideas on how to improve the overall customer experience.
- Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time.
Required Skills and Qualifications:
- A bachelors degree in a relevant field and at-least 1 year exp. in a similar role.
- Strong verbal and written communication
- Strong drive to learn new tools and technologies.
- Curiosity to identify and resolve issues.
- Attention to detail.
- Analytical and process-oriented mindset
- Comfortable collaborating across multiple departments in a deadline-driven environment
- Active team player, self-starter, and multitasker who can quickly adjust priorities.
Nice to Have:
- Familiarity with any CRM.
- Proficient in writing formal messages
- Familiarity with E-commerce platforms and SaaS-based businesses.
HR WAYS (PRIVATE) LIMITED
· 1-10 员工 - 伊斯兰堡, 卡拉奇, 拉合尔
HR WAYS (PRIVATE) LIMITED
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