Prestige Service Manager

Habib Bank Limited (HBL)

多个城市，巴基斯坦

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发布 Apr 30, 2024 4698 查看 Report Job

Controls & Compliance

Ensure all processes are followed as per lounge Operations (including instant account opening, debit card & Cheque book issuance authorization), while ensuring Compliance and TATs are met as per Service Level Agreement between departments.
Ensure, manage and supervise over the teller services in the lounge to achieve timely and accurate processing of customer requested transactions and customer complaints, while ensuring service delivery is as per the prescribed standards and SLAs between the functions of the bank.
Ensure all trade business are managed and supervised by following procedures to ensure adherence to the bank’s risk and compliance policies. (wherever applicable)
Ensure that all regulatory reporting is submitted on timely basis to avoid non-compliance at all levels.
Key person responsible for authorization/ printing of instant Cheque book & debit cards whilst ensuring defined protocols and process.
Regular branch service audits to ensure that desired standards are met.
Follow all relevant divisional/departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner

Conflict resolution & stakeholder management

Manage key internal stakeholder relationships within the branch
Engage team to adapt best practices and favorably impact the overall customer experience through team work and collaboration
Contribute to the identification of opportunities for continuous improvement of business processes, cost reduction and productivity improvement.
Guide and persuade staff to maintain a friendly yet professional environment.
Serve as a checker for all financial transactions routed through priority tellers to fast-track process and efficiently serve HNWI clientele.
Implement top-notch marketing strategies to maximize market share in deposits, advances and cross sell initiatives through priority EPMs in line with targets assigned for the Branch and the Priority Lounge.

People management & coaching

Highlight and escalate for recognition, training, and development of branch employees.
Coach branch staff and provide constructive feedback to augment customer service and quality standards.
Team engagement & communication at all levels to motivate branch and Priority Lounge staff.
Arrange monthly review meetings with branch and Priority Lounge staff for effective performance management.
To efficiently utilize the staff’s skill set while directing their career path.

Operational execution & inventory management

Responsible for reconciliation of Inter Branch Transaction Supervision /Cross Branch Transactions, Internal Control and branch outlook and ambience by properly maintaining branch furniture’s/ fixtures/ IT equipment to effectively support the front-line of the branch.
Management and reconciliation of client facing and secured stationary including instant cheque paper and debit card plastic
Management and reconciliation of MOCCA counter items
Management of Prestige Joining gifts
Instant authorization of transactions and account services
Authorization/processing of instant cheque book and Debit Card
Reporting maintenance related issues to the Branch Manager and Service Quality department.
Check the merchandising and display material at the beginning and end of the day.
Manage the implementation of world-class customer service in order to retain existing customers, develop new relations, and develop a customer-centric culture in the Priority Lounge.
Ensure that sufficient internal controls, appropriate systems, and procedures are firmly in place to minimize chances of errors, fraud, and forgeries and to ensure top audit rating is achieved by all the departments of the branch and the Priority Lounge.
Working Vault management

技能

Sales Management Communication Skills Excellence Management Microsoft Applications Experience Strategic Sales

工作详细内容

全部职位:

10 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 费萨拉巴德, 古杰拉瓦拉, 海德拉巴, 卡拉奇, 拉合尔, 马丹, 姆坦, 白沙瓦, 基达, 萨葛哈, 斯阿科, 苏库尔, 巴哈瓦尔布尔, 古杰拉特, 皆哈鲁咪, 米尔布尔, 姆扎发拉巴迪, 撒哈哇, 巴基斯坦

性别:

没有偏好

最低学历:

学士

学位头衔:

Business Administration

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

3年

在之前申请:

Jul 31, 2024

发布日期:

Apr 30, 2024

Habib Bank Limited (HBL)

- 伊斯兰堡, 卡拉奇, 拉合尔, 巴哈瓦尔布尔, 费萨拉巴德, 古杰拉瓦拉, 古杰拉特, 海德拉巴, 皆哈鲁咪, 马丹, 米尔布尔, 姆坦, 姆扎发拉巴迪, 白沙瓦, 基达, 撒哈哇, 萨葛哈, 斯阿科, 苏库尔

关注

HBL believes in serving the nation and building the country strong. We are always at the forefront to support noble causes and promote the social & cultural activities in the country. The Public Relation Division of HBL sponsors various social, cultural and sports events to generate healthy activities in the society. It also organizes religious programs to uphold the religious tradition of our people. The Division represents the bank at important forums to exchange views on national & international issues with various organizations to boost the intellectual activities.