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Call Center Representative

HA Network Solutions

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Required Skills

Bachelor’s degree is required.
2 years of call center supporting American companies is required.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Proficient with Microsoft Office
Strong sense of responsibility and ability to complete tasks with minimal supervision.
Excellent English written and oral communication skills are required
Strong Command over Spoken-English with a good Accent.

Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services to shortlist and transfer Interested clients to your daily/weekly lead target.
Dispatching of US employes to locations and taking their calls.
Engaging in active listening with callers, confirming or clarifying information, and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
Generate daily, weekly and monthly reports.
Adhering to all company policies and procedures.
Keeping the work area clean and organized
Flexible with shift work.