Guest Relations

GrowBiz Tech

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PKR. 40,000 - 45,000/Month

Key Responsibilities:

Guest Reception and Check-In:

Customer Service Excellence:

Act as a liaison between the guests and various hotel departments, ensuring that guests\' needs are met promptly and efficiently.
Handle guest complaints and concerns in a professional manner, ensuring satisfaction and swift resolution.
Anticipate guest needs and personalize service to enhance their experience.

Information and Recommendations:

Offer recommendations on dining, entertainment, and local attractions to enhance the guest experience.
Stay informed about current hotel events, promotions, and services to provide accurate information to guests.

Guest Engagement:

Foster a welcoming atmosphere by engaging with guests, remembering repeat visitors, and acknowledging special occasions.
Conduct follow-up calls or interactions to ensure guest satisfaction and gather feedback for continuous improvement.

Administrative Duties:

Maintain an accurate record of guest preferences, special requests, and feedback in the hotel’s management system.
Assist with administrative tasks, such as booking reservations, coordinating with housekeeping, and managing guest accounts.

Maintain Professional Appearance and Behavior:

Uphold the hotel\'s standards for grooming and appearance.
Demonstrate a positive attitude and maintain a high level of professionalism at all times.

Qualifications:

Education: High school diploma or equivalent; additional hospitality certifications or training is a plus.
Experience: Previous experience in a guest relations or customer service role, preferably in a hotel or similar environment.
Skills: Excellent communication and interpersonal skills; ability to multitask and manage time effectively.
Personality: Friendly, approachable, and proactive with a strong focus on guest satisfaction.
Language Skills: Proficiency in English and Urdu; knowledge of additional languages is an advantage.
Technical Skills: Basic computer skills and familiarity with hotel management software systems.

Benefits: