We are looking for a dynamic Customer Service Representative who is fluent in English and has a passion for assisting customers. In this role, you will be the first point of contact for our customers, handling incoming calls, resolving inquiries, and providing solutions with a friendly and professional demeanor.
Key Responsibilities:
- Answer incoming calls from customers with a positive attitude and professionalism.
- Address customer inquiries, concerns, and issues effectively and efficiently.
- Provide accurate information about products, services, and company policies.
- Document and track customer interactions and transactions.
- Collaborate with team members and other departments to resolve complex issues.
- Maintain a high level of customer satisfaction by providing excellent service
- Ability to work during US hours i.e. around 6PM to 2AM Pakistan time.
- You can work remote, may require to come to office location for initial training
Qualifications:
- Fluency in English (both spoken and written) is required.
- Previous experience in a customer service role is preferred but not mandatory.
- Excellent communication skills and a friendly, empathetic approach.
- Ability to work independently and as part of a team.
- Proficiency with basic computer applications
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A supportive and collaborative work environment.
- Flexible work arrangements i.e. remote work option
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