发布 Jul 31, 2024 563 查看
Job Brief
We’re looking for an experienced and dynamic Hotel Operations Manager to lead and oversee the day-to-day operations of our hotel. As the Hotel Operations Manager, you will play a crucial role in ensuring the smooth and efficient functioning of various departments, providing exceptional guest experiences, and maintaining high standards of service.
The ideal candidate should have strong leadership skills, a strategic mindset, and a deep understanding of hotel management.
Requirements
- Excellent customer service and communication skills.
- Strong organizational and problem-solving abilities.
- Ability to work independently and collaboratively.
- Proficiency in MS Office Suite.
- Previous experience in hotel operations.
- Oversee and coordinate daily hotel operations to ensure a seamless guest experience.
- Develop and implement operational policies and procedures to enhance efficiency and service quality.
- Collaborate with department heads, including front desk, housekeeping, and food and beverage, to optimize workflows.
- Monitor and analyze guest satisfaction surveys and reviews, implementing improvements as needed.
- Manage and optimize hotel budgets, controlling expenses and maximizing revenue.
- Train, motivate, and lead a diverse team to deliver exceptional service and uphold brand standards.
- Ensure compliance with all health and safety regulations, conducting regular inspections.
- Develop and maintain positive relationships with vendors, suppliers, and local businesses.
- Handle guest concerns and complaints with professionalism and a commitment to resolution.
- Stay informed about industry trends and best practices to drive continuous improvement.
Skills
- Bachelor's degree in Hotel Management, Business Administration, or a related field.
- Proven experience in hotel operations management, with a track record of successful leadership.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in hotel management software and Microsoft Office applications.
- Demonstrated ability to drive revenue growth and optimize operational efficiency.
- Leadership and team management skills, fostering a positive and collaborative work environment.
- Knowledge of health and safety regulations and best practices.
- Flexibility to work irregular hours, weekends, and holidays as needed.
- Commitment to delivering exceptional guest experiences and maintaining high standards of service,
Goldcrest Apartments (PVT) Limited
Redefining the essence of luxury apartments in the heart of DHA Lahore for local and international guests. We have achieved high ranks on global hospitality websites for Goldcrest Apartments and envision continuing to deliver the true essence of luxury living at one of the finest apartments in the city. We strive to become the premier destination for local and international travelers offering an unparalleled blend of elegance, comfort, and facilities at Goldcrest. Our ambition transcends merely satisfying our guests; we seek to inspire them. Every detail, every smile, and every interaction will resonate with our values, making us the preferred choice for your next stay during your visit to Lahore.
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