发布 Aug 17, 2024 1084 查看 Report Job
We are seeking a dedicated and proactive Customer Support Specialist to join our team. In this role, you will be responsible for managing and responding to customer inquiries across various communication platforms. Your primary goal will be to ensure that our customers receive timely, helpful, and courteous assistance, helping to build and maintain positive relationships with our brand.
Key Responsibilities:
-
WhatsApp Chat Management: Monitor and respond to customer messages on WhatsApp, providing accurate and prompt information.
-
Shopify Chat Support: Handle live chat inquiries from customers on our Shopify store, assisting with product questions, order issues, and other customer concerns.
-
Instagram Messages: Engage with customers through Instagram Direct Messages, addressing inquiries and providing support in a timely manner.
-
Facebook Comments: Monitor and respond to customer comments on Facebook posts, ensuring that all interactions reflect our brand’s values and messaging.
-
Facebook Messenger: Manage and respond to messages received through Facebook Messenger, offering assistance and resolving any customer issues effectively.
-
General Customer Support: Assist with other customer support tasks as needed, contributing to a seamless and positive customer experience across all channels.
Requirements:
- Strong communication skills, both written and verbal.
- Experience with social media platforms and customer support tools.
- Ability to multitask and manage multiple conversations simultaneously.
- A customer-focused mindset with a passion for helping others.
- Familiarity with Shopify or other e-commerce platforms is a plus.
Gifto Graphics
相同职位头衔
Customer Experience Support Specialist ( Korean Speaking )
Zohaib Ali
Marketing Manager
Digital Online Devices
Babar Ahmed Khan
Territory Sales Manager
Engro Foods
Muzammil Baig
Digital Marketing Manager
IT Services Group
Zubair Anjum
Business Excellence Specialist
Nestle Pakistan
Ayesha Shaukat
Social Media Marketing Manager
Ivoke
Aqib Irshad
Head of HR, Training & OD
FINCA
Sehrish Azhar
Motivational Speaker & Blogger
Living Upbeat
Usman Habib
Recruitment & Training Executive
ACS Synergy (Pvt) Ltd.
Mona Sharif
Senior Team Lead
Konext PVT. LTD
Ali Aziz
CEO
Shopistan
