Customer Support Officer

As a Customer Support Officer, you’ll be the frontline of communication for our clients, ensuring smooth operation and satisfaction across our diverse range of services. You’ll provide timely, professional support for both public and private sector clients, troubleshoot technical issues, and collaborate with our internal teams to drive effective solutions. Your role will be critical in maintaining and strengthening client relationships as we continue to grow in the commercial tracking industry.

Key Responsibilities:

Respond promptly to customer inquiries through phone, email, and in-person interactions, maintaining a high level of professionalism and empathy.
Monitor client issues, especially for government and private sector projects, ensuring efficient problem resolution and tracking of all support cases.
Collaborate with technical teams to diagnose and resolve issues related to ERP, tracking systems, and other IT solutions.
Maintain up-to-date knowledge of our products and services, including ERP systems, tracking, and monitoring tools.
Support clients in understanding and using our solutions effectively, ensuring customer satisfaction and optimizing their experience.
Document and escalate unresolved issues as necessary, following up with customers to ensure resolution.
Assist in training materials and user guides for new clients, promoting best practices for our software solutions.
Proactively identify opportunities to improve customer support processes.

Qualifications and Skills:

Bachelor’s degree in business, IT, or a related field preferred.
Minimum of 1-2 years of experience in customer support, ideally within an IT or tech-driven environment.
Strong problem-solving skills, with an analytical mindset and ability to manage multiple priorities.
Excellent communication skills, both verbal and written, with a customer-focused attitude.
Familiarity with ERP, CRM, tracking systems, or monitoring tools is a plus.
Ability to work collaboratively in a team environment, adaptable to a fast-paced and evolving organization.

What We Offer:

A dynamic, growth-oriented work environment with a strong focus on professional development.
Opportunities for career advancement as we continue to expand our services across various commercial sectors.
Competitive salary.