发布 Jul 27, 2024 169 查看
We’re looking for a highly skilled dispatcher representative to join our team.This person will handle a variety of important supportive tasks, providing answers, insights, and instructions.As the voice of our company, the call center representative must possess excellent communication and interpersonal skills.Objectives of this role
Serve as an intermediary between callers and units in the field to ensure that needed services and products are delivered
Develop delivery or driving routes using mapping software along with weather and traffic information
Assuage the distress of customers or members of the public during conflicts or crises
Maintain up-to-date call logs or dispatching software to track ingoing and outgoing information
Responsibilities
Liaise with major contracted customers
Oversee vehicle scheduling and routes, dispatch vehicles, and provide timely information to drivers
Report all scheduling and driver complaints to the appropriate location manager
Provide solutions for drop-off and pickup problems
Assist with the supervision of day-to-day operations
Required skills and qualifications
Strong communication and interpersonal skills
High fluency with computers and current software
Ability to remain calm and deliver clear instructions under pressure
Preferred skills and qualifications
Proficiency with radio dispatch equipment
Ability to multitask effectively
Excellent decision-making skills
Future Vision Advertising Pvt Ltd
Advertising Company
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