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Customer Support Specialist

Focus IT Services Pvt Ltd

多个城市，巴基斯坦

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发布 Dec 02, 2023 311 查看

We are currently seeking experienced and dynamic Customer Service Specialists (CSRs) to join our team. In this role, you will be the voice and face of our Brand, providing and analysing Customer needs in order to provide support. The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfil customer inquiries to ensure customer satisfaction.

Key Requirements:

UK-Based Experience: Candidates with prior experience working with UK-based firms are highly desirable.
Similar Business Background: Experience in a similar business i.e, The Homeware industry will be a strong advantage.
Exceptional Communication: Excellent verbal and written communication skills are essential.
Customer-Centric: A strong focus on customer satisfaction and problem-solving.
Adaptability: The ability to adapt to changing situations and a dynamic work environment.
Team Player: A collaborative mindset and willingness to work as part of a team.
Tech-Savvy: Proficiency in using customer service tools and systems i.e., G suite Microsoft Excel/Gsheets.

Responsibilities:

Address customer inquiries, resolve issues, and provide product/service information.
Ensure high customer satisfaction and retention rates.
Maintain accurate customer records and documentation.
Collaborate with the team to improve overall service quality.
Keep up-to-date with product knowledge and industry trends.

Timings: 1pm to 9:45pm

Job Type: Full-time