。该工作已被公司管理人员暂停申请，不再接受简历投递

Call Center Executive

We are looking for a Call Center Representative for our Security Services in the UK. The successful candidates will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call centre database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets

Requirements

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

技能

Aseptic Technique Knowledge عمليات خدمة العملاء Listening to Customer Transaction Record Management Export Management Relations Management Fluency in Bengali Lead Generation Skills British Accecnt Spreadsheet Navigation Inbound Lead Generation

工作详细内容

全部职位:

5 发布

工作时间:

中班

工作类型:

全职/长期工

工作地址:

费萨拉巴德, 巴基斯坦

性别:

没有偏好

最低学历:

中级／A级

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

1年

在之前申请:

Aug 03, 2021

发布日期:

Jul 02, 2021

Farnek Services Ltd

· 11-50 员工 - 费萨拉巴德

关注

Farnek Services Ltd® is the most credible viable and technology-driven total facility management provider in the UK. We have designed our services for domestic and commercial sectors after a thorough study of the challenges faced by these sectors.