Call Center Agent

Falak Immigration Services Inc.

拉瓦尔品，巴基斯坦

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发布 d 小时前 13 查看 Report Job

You will play a crucial role in providing exceptional customer service to our Canadian clients. Your primary responsibility will be handling inbound and outbound calls, addressing customer inquiries, resolving issues, and ensuring customer satisfaction. This role offers the flexibility of remote work while contributing to our mission of delivering top-notch service.

Responsibilities:

Handle incoming calls from customers promptly and professionally.
Provide accurate and timely information to customers regarding products, services, and policies.
Listen attentively to customer concerns, address their needs effectively, and escalate issues as necessary.
Make outbound calls to follow up with customers or conduct surveys, as required.
Document all customer interactions accurately in the database.
Collaborate with team members and supervisors to achieve performance targets and maintain high-quality service standards.

Requirements:

Previous experience in a call center or customer service role is preferred but not required.
Excellent communication skills, both verbal and written.
Ability to empathize with customers and remain calm under pressure.
Strong problem-solving abilities and attention to detail.
Proficiency in using computers and familiarity with customer service software.
Ability to work independently and adapt to changing priorities.
Females are strongly encouraged to apply for this position.

Benefits:

Competitive salary and performance-based incentives.
Comprehensive training and ongoing support.
Opportunities for career growth and advancement.
Inclusive and supportive work environment that values diversity and equality.

技能

Communication Skills Customer Care Representation Sales Acquisition

工作详细内容

工作频道:

女性工作

全部职位:

15 发布

工作时间:

中班

工作类型:

全职/长期工

工作地址:

Bahria Town Rawalpindi, 拉瓦尔品, 巴基斯坦

性别:

女性

最低学历:

学士

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

2年

在之前申请:

Oct 23, 2024

发布日期:

Sep 22, 2024

Falak Immigration Services Inc.

· 51-100 员工 - 拉瓦尔品

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Falak Immigration Services Inc. (2022), is a licensed organization under RCIC with its Head Office based in Ontario, Canada. We legally represent our clients, both companies and individuals who are in need of Immigration or Related Services.