Technical Support Engineer - Level 1 / Level 2

Exordium Networks

发布 Dec 05, 2024 183 查看 Report Job

PKR. 50,000 - 100,000/Month

The position is primarily responsible for resolving the USA based Clients IT Issues as well as working with a team of professionals at the company HQ on projects.

Requirements: In order to adequately perform the responsibilities of this position the candidate must have:

Must have a Strong ability to identify, determine, and document customer requirements.
Solid written and verbal communication proficiencies, quick learning abilities, and self-motivated team player.
Microsoft Office Suite, Office 365. Windows 7, 8, 10, AV, multifunction printer’s setup and troubleshooting.
VMWare, HyperV, Office 365 migration and troubleshooting, Microsoft Office Suite, Azure,
Certifications such as MCSE, MCSA, VCP, CCNA, etc. are an asset
Deep knowledge of core Microsoft products such as Windows Server, Remote Desktop Services, Terminal Services and Office 365

Applicants are also required to have an understanding of networking issues resolution and understanding of maintaining compliance requirements.

Responsibilities are included but not limited to;

Act as the back-end support to our USA-based clients, understand and resolve the technical issues for managed clients and datacenter hosted clients.
Project work related to Network / Server Environment modifications / build for clients on Windows Servers
Regular ongoing coordination with the Technical Staff located in USA to ensure that the issues are resolved to customer satisfaction.
Resolve various issues with client-facing technologies including computers, IT peripherals, mobile devices, AV equipment, software, network/telephony hardware, and printers
Participate in Weekly Tech meetings to discuss and respond to bigger technical/administrative issues
Participate in periodic weekly on-call rotation
Installing and administering Antivirus solutions

Eligibility Criteria:

Should have a bachelor’s degree in computer science or relevant level qualification with at least 1 - 3 years of end-user / remote support / technical coordination experience.
Excellent spoken/written English communication skills
Requires ability to work independently and to increase knowledge and skills through self-learning
Must be knowledgeable in software, hardware, and networks with attention to detail and exemplary organizational skills along with a positive attitude with a high level of energy.

Pay: Rs50,000.00 - Rs100,000.00 per month

技能

Wireless Networking Routers Management Cisco Networking Devices Command Internet Troubleshooting

工作详细内容

全部职位:

4 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 巴基斯坦

性别:

男性

最低学历:

硕士

职位等级:

资深专业人员

经验:

3年 - 8年

在之前申请:

Jan 06, 2025

发布日期:

Dec 05, 2024

Exordium Networks is a provider of high value best of breed VOIP solutions. Our tailored integration services provide a high ROI, unique solution incorporating the best products in the VOIP space. Exordium�s migration services enable customers to leverage their existing infrastructure investments and move towards next generation converged voice-data solutions. Our consulting service taps the vast Exordium experience base to provide customers: solution planning, detailed networks analysis, LAN/WAN design and layout, functional analysis, requirement gathering, capacity planning, vendor selection, deployment and quality assurance. Exordium Networks professional services include project management, training, testing, automation and tool development, installations and trained contract personnel.