。该工作已被公司管理人员暂停申请，不再接受简历投递

Call Center Agent

The Call Center Agent is responsible for providing excellent customer service to our clients by handling inbound and outbound calls. The agent will address customer inquiries, resolve complaints, provide product and service information, and maintain accurate records of customer interactions. The ideal candidate should be a good communicator, detail-oriented, and able to work efficiently in a fast-paced environment.

Key Responsibilities:

Handle a high volume of inbound and outbound calls in a professional manner.
Provide accurate information about products and services to customers.
Resolve customer complaints and concerns effectively and efficiently.
Document and update customer records based on interactions.
Meet or exceed call center metrics, such as call handling time, first call resolution, and customer satisfaction scores.
Follow company guidelines and procedures when handling calls and managing customer interactions.
Stay updated with product knowledge and any changes in company policies.
Assist with other tasks as needed, such as email support or administrative duties.

Qualifications:

Must have fluent spoken English Skills to Communicate effectively with colleague & customers (No Exception).
Graduation or equivalent; additional education or training in customer service is a plus.
Proven experience as a call center agent or similar customer service role.
Strong verbal communication skills and active listening abilities.
Ability to handle stressful situations and provide excellent customer service.
Familiarity with CRM systems and practices.
Basic computer skills and proficiency in MS Office.
Ability to work in a fast-paced environment and manage multiple tasks.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Location: Gulberg-III Lahore

技能

Fluent in English Customers Dealing Attention to Detail Problem Solving Communication Skills

工作详细内容

全部职位:

6 发布

工作时间:

轮班制

工作类型:

全职/长期工

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

年龄:

25 - 35 年

最低学历:

学士

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

2年

在之前申请:

Oct 11, 2024

发布日期:

Sep 10, 2024

Excel Limousine

· 1-10 员工 - 拉合尔

关注

Excel Limousine is a premier New York Chauffeured Service Company serving the NY Metro Area, all major US cites and Worldwide. NYG Limousine provides time saving, reliable and safe services. A background check is done before all chauffeurs and staff are hired and random drug tests are performed. We are not just providing service we are giving you the PEACE OF MIND. Each NYG chauffeur is required to have a minimum of two years’ high-level chauffeuring experience, with emphasis on knowledge of his/her geographic service area, customer courtesy and safe driving techniques.