。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Service Executive

E-lite Corporation is looking for an experienced, passionate Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for maintaining a positive, empathetic, and professional attitude toward customers at all times.

The candidate must have at least 3 years of experience as C.S.R in a reputed organization. The desired individual must have work for a company selling products online & physical store. Must be good in dealing with customers on calls, Handling product databases,s and maintaining records of online sales.

Responsibilities:

Responding to a customer query on calls on a daily basis
Understanding of company’s products, services, and policies.
Meet personal/team qualitative and quantitative targets.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Handle customer complaints, provide appropriate solutions and alternatives & follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents.
Take the extra mile to engage customers.
Acknowledging and resolving customer complaints.
Handling the customer's emails, complaints and chats for websites and social media channels.
Answering customer inquiries, generating sales online and successfully processing orders.
Responding to customer’s queries and chats regarding products & services.
Working effectively in a team environment to meet goals and objectives.

Skills:

Proven customer support experience or experience as a client service representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
Proficiency with computers.
Social media pages management