Key Responsibilities:
Front Desk Management:
- Greet and welcome visitors with a positive, professional attitude.
- Answer and direct phone calls to the appropriate departments.
- Manage incoming and outgoing mail, courier services, and packages.
- Maintain a tidy and organized reception area.
Social Media Management:
- Manage and update the company's social media accounts (e.g., Facebook, Instagram, LinkedIn).
- Monitor and respond to comments and messages on social media platforms.
Lead Generation & Follow-Ups:
- Identify potential leads through online research, social media, and other marketing channels.
- Maintain and update lead databases with accurate and current information.
- Conduct follow-ups with potential clients through email, phone calls, or other communication methods.
- Support the sales team by scheduling meetings and managing lead pipelines.
Marketing Support:
- Assist in the development and execution of marketing campaigns.
- Coordinate with the marketing team to create promotional materials and content.
- Monitor industry trends and competitor activities to inform marketing strategies.
- Support event planning and coordination for webinars, workshops, or other marketing events.
Administrative Tasks:
- Manage office supplies inventory and place orders as needed.
- Assist with general administrative duties such as filing, photocopying, and document preparation.
- Coordinate meetings, book conference rooms, and assist in preparing meeting materials.
Requirements:
- Education: Bachelor’s degree in Business Administration, Marketing, Communication, or a related field.
- Experience: Minimum of 1-2 years of experience in a similar role, preferably in an office or marketing environment.
- Skills:
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Familiarity with social media platforms and basic knowledge of digital marketing.
- Ability to work independently and as part of a team.
- Personality Traits: Professional demeanor, positive attitude, proactive, and detail-oriented.
Preferred Qualifications:
- Experience with social media management tools.
- Basic knowledge of graphic design software (e.g., Canva, Adobe Photoshop) is a plus.
- Previous experience in a customer-facing role or in lead generation.
Benefits:
- Competitive salary with potential for performance-based bonuses.
- Opportunity for professional growth and development within a fast-paced, innovative company.
- A collaborative and supportive work environment.
- Access to training and resources to enhance your skills in marketing and e-commerce.
ECOM ERA is a full-service ecommerce company with over 4 years of experience in handling clients' accounts on major ecommerce marketplaces including Amazon, Walmart, eBay, Etsy, and TikTok. We work on a distinctive profit and loss sharing model that ensures our goals are intertwined with our clients, fostering a deep commitment towards growth.
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