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Customer Service Representative

Digital Agents Pvt Limited

اپریل ۲۸, ۲۰۲۲ شائع ہوئی 47 نے دیکھا

Looking for a talented Customer Service Representative for the inbound and outbound campaign of our International Project in the USA.

Eligibility Criteria:

Strong Command over Spoken English with having a good American or British Accent

Customer Service Representative Responsibilities:

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services to shortlist and transfer Interested clients in your daily/weekly lead target.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
Adhering to all company policies and procedures.

Requirements:

High School Diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, verbal and written communication skills with professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision-making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.

Experience: Students / Fresh can also Appl