DeWebSols is a dynamic and growing company committed to providing exceptional customer service. We pride ourselves on fostering a positive and supportive work environment where our employees can thrive.
We are looking for enthusiastic and customer-focused individuals to join our call center team. As a Call Center Representative, you will be the first point of contact for our customers, providing assistance, answering questions, and resolving issues with professionalism and efficiency.
Key Responsibilities:
- Handle inbound and outbound customer calls promptly.
- Identify customer needs and provide appropriate solutions.
- Resolve customer complaints and ensure customer satisfaction.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members and other departments to provide the best possible service.
- Meet or exceed performance targets and goals.
Requirements:
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Basic computer skills and familiarity with customer service software.
- Previous experience in a call center or customer service role is a plus.
- Intermediate.
Benefits:
- Comprehensive training and development programs.
- Health and wellness benefits.
- Opportunity for career growth and advancement.
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