Customer Support Representative

COMSATS Internet Services (CIS), Pakistan's pioneer ISP, invites applications from qualified and experienced candidates, for appointment on a contract basis, against the post of Customer Support Representative (CSR) for Islamabad Office.

A suitable candidate should be able to perform the tasks related to:

Attract potential customers by answering product and service questions; and suggesting information about other products and services.
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Monitoring all computer systems and active networks. Informing relevant authority in case any network is down.
Maintaining records of ticketing and call reports on daily basis.
Dealing with walk in customers and receiving payments from the customer against services being provided to them.
Troubleshooting System related queries.
Troubleshooting Webhosting queries.
Troubleshooting Billing and network-related problems.
Diagnosing and solving both hardware and software related issues.
Providing support to clients through remote access using software like Team Viewer, Ammyy, Anydesk.
Configuration of router if required at customer end.
Configuration of all major third party software like Outlook, live mail, and Thunderbird.
Creating and managing of all procedural documentation along with other relevant reports.
Responding to call-outs within agreed time limit.
Rapidly establishing a good working relationship with customers and other professionals, such as Technical engineer.
Outlook Configuration.
Mobile Email Configuration.
Troubleshooting & Communication.
Customer Handling.

Required Skills:

Knowledge of basic Networking (LAN, WAN, Wireless, Router, Switch).
Knowledge of DNS, SMTP, POP3, IMAP, FTP, HTTP, HTTPS, SSL
Knowledge of Microsoft Office.
Outlook Configuration.
Mobile Email Configuration.
Troubleshooting Skills.
Customer Handling.
Communication Skills.
Can Work on Rotating Shifts

技能

Customer Service Problem Analysis Time Management

工作详细内容

全部职位:

1 发布

工作时间:

轮班制

工作类型:

全职/长期工

工作地址:

伊斯兰堡, 巴基斯坦

性别:

没有偏好

年龄:

22 - 35 年

最低学历:

学士

学位头衔:

BS, BE, BCS, BS (CS) or equivalent.

职位等级:

入门级

电话预约已成功，我们的专家会在短时间内与你联系:

1年

在之前申请:

Jul 17, 2024

发布日期:

Jul 02, 2024

COMSATS Internet Services

· 201-300 员工 - 伊斯兰堡

关注

COMSATS Internet Service in collaboration with Internet Corporation for Assigned Names and Numbers (ICANN) have deployed L-Root Servers in Islamabad and Lahore. The L-Root instances in Pakistan have helped improve internet speeds and disseminate traffic allowing users to experience reduced response time for DNS queries, and significantly improved inter-networking efficiency of country’s Internet infrastructure.