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We are looking for a dedicated and experienced Call Center Agent to join our team. The ideal candidate should have at least 2 years of call center experience and be fluent in English, with strong verbal and written communication skills. This position requires handling customer inquiries, resolving issues efficiently, and maintaining a high level of professionalism.
Responsibilities:
- Answer inbound calls and respond to customer inquiries in a timely and professional manner.
- Provide troubleshooting assistance, resolve complaints, and offer solutions to customer issues.
- Maintain accurate records of customer interactions, transactions, and feedback.
- Handle escalated calls with patience and professionalism.
- Meet or exceed performance goals, including call handling time, customer satisfaction, and quality assurance standards.
- Collaborate with team members and managers to improve customer service processes.
Requirements:
- Minimum of 2 years of experience in a call center environment.
- Fluent in English with excellent communication skills (both spoken and written).
- Strong problem-solving skills and attention to detail.
- Ability to work in a fast-paced environment and handle high call volumes.
- Excellent interpersonal skills and a positive attitude.
Bi Communications
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