Respond to client inquiries about items via live chat in English.
Working time will be divided into shifts (4 hours/shift) and no more than 2 shifts per day:
+ shift A - remotely (from 3:30 a.m - 7:30 a.m),(GPM+7)
+ shift E - remotely (from 11 p.m - 3 p.m). (GPM+7)
The number of shifts is flexible, but it still depends on the team leader's assignment. To maintain health, select the proper shift.
Please ask for rating product satisfaction after discussing and resolving problems with customers.
Use email or social media channels to communicate and connect with customers, if necessary.
Attend weekly meetings with the whole team on Monday to review tasks
Participate in a 2-week to 1-month training program at the office during working hours to enhance product knowledge and effectively resolve customer issues
2, Requirements:
- Candidates must have effective English communication skills, especially with US and UK customers.
- A background in information technology and knowledge of HTML and CSS is preferred.
- Experience with e-commerce, particularly on platforms like Shopify.
- Ability to support e-commerce-specific plugins or apps, especially app page builders.
- An enthusiastic and serious work attitude is essential for helping clients succeed.
3, Benefits:
- Basic salary from 300- 450 USD + rating commission bonus.
- Have the opportunity to advance to Leader
- Receive a percentage share of the project if there is a major contribution to the product.
- Fixed salary + performance bonus up to 80% (monthly bonus, quarterly bonus)
- Receive insurance according to regulations, salary review every 6 months, travel, monthly employee birthday,...
- Work directly with high-end foreign customers and have the opportunity to hone skills and qualifications.
- Be encouraged to come up with ideas and suggestions for product improvements and discuss them with the product development team.
- Young and dynamic environment, clear promotion path.
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