发布 May 15, 2024 401 查看
Responsibilities:
- Provide prompt and professional customer support via phone, email, or chat.
- Track and update customers on shipment statuses and delivery times.
- Resolve delivery issues promptly, coordinating with internal teams and partners.
- Maintain clear communication with customers, drivers, and stakeholders.
- Document interactions and feedback in CRM system.
- Collaborate with teams to streamline processes and improve service quality.
Qualifications:
- Previous customer service experience in a fast-paced setting.
- Strong communication skills.
- Problem-solving abilities and composure under pressure.
- Proficiency in computer systems and customer service software.
- Flexibility to work variable shifts.
BAK Solutions Pvt LTD.
Your trusted partner for all your transportation needs in North America. With years of industry expertise and a strong network of carriers and shippers, we are committed to delivering efficient and reliable freight solutions tailored to meet your specific requirements. The strength we’ve built is powerful – and we’re using it to drive future growth. Our business is individually powerful, and together we boast an unmatched network know-how, experience, and innovation.
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