Customer Support Executive ( FMCG)

( FMCG stands for Fast-Moving Consumer Goods products sold quickly and relatively cheaply. Some examples of FMCG products include packaged foods, beverages, toiletries, cosmetics, cleaning supplies, and other low-cost household items. )

ROLE:

As a Customer Executive, you will play a vital role in supporting the Commercial team, working closely with the Operations and Commercial Team to support customer administration, promotional submissions, new product set up, pricing, customer invoicing, working with the AR team..

Key Responsibilities:

Ensure the accuracy of internal and external pricing and promotion data to streamline account queries.
Manage customer pricing and pricing templates for each account efficiently.
Process invoice payments and liaise with accounts receivable/payable to ensure timely delivery to customers.
Develop and maintain customer invoicing trackers.
Collaborate with Accounts Receivable and customer Accounts Payable teams to investigate and resolve any customer claims promptly.
Take ownership of all account maintenance tasks including pricing, invoicing, order queries, and new product development setup.
Ensure pricing is correct, where issues arise work with Customer and Accounts team to resolve in a timely manner.

Knowledge, Skills & Experience Required:

Strong IT abilities, including proficiency in Word, Excel, PowerPoint, and Outlook.
Exceptional time management skills with high attention to detail and accuracy.
Excellent communication and interpersonal skills.
Proactive and able to work effectively both independently and as part of a team.
2 years FMCG experience
Working hours can be discussed but ideally standard working day

Note this is a executive level post

技能

Financial Accounting Budgeting & Forecasting Accounts Management Sklls Customer Acquisition Skills Customer Analysis Demand Supply Planning Supply Chain Management Customer Satisfaction Management

工作详细内容

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

Gulberg, 拉合尔, 巴基斯坦

性别:

没有偏好

最低学历:

学士

职位等级:

资深专业人员

电话预约已成功，我们的专家会在短时间内与你联系:

10年

在之前申请:

Sep 18, 2024

发布日期:

Aug 18, 2024

B & I International Ltd.

· 11-50 员工 - 拉合尔

关注

B & I international is a manufacturer / distributor of branded of high quality cookware and bakeware items for your home or professional kitchen. A large range of pots and pans - including stainless steel to cast iron - and specialist kitchen accessories such as colanders , mixing bowls , sieves , tray etc.