Complaint Management Officer

ARAR Group

发布 d 小时前 79 查看 Report Job

PKR. 70,000 - 70,000/Month

Accept and document complaints from residents, businesses, and stakeholders regarding waste management services, including collection, disposal, and handling etc.
Investigate complaints to assess their validity and determine the root cause.
Develop and implement solutions to resolve complaints promptly and effectively.
Maintain clear and professional communication with complainants, providing updates and feedback on the status and resolution of their complaints.
Work closely with waste management teams and other departments to address and resolve complaints.
Maintain accurate records of all complaints, including details of the issue, actions taken, and outcomes.
Analyze complaint data to identify trends, recurring issues, and areas for improvement.
Prepare and present regular reports on complaint statistics and resolution effectiveness to management.
Use insights from complaint data to recommend and implement improvements in waste management processes and services.
Contribute to the review and development of policies and procedures to enhance service quality and efficiency.
Provide excellent customer service by addressing concerns with empathy and professionalism.
Educate residents and businesses on waste management practices and proper procedures for filing complaints.
Ensure that all complaint management activities comply with relevant regulations and organizational policies.
Manage and respond to complaints arising from emergency situations or service disruptions effectively and efficiently.
Monitor & report daily complaint statistics along with their resolution stats to ensure timely follow-up & closure & ensuring the KPIs compliance of complaints.
Perform additional tasks as assigned by Line Manager.

技能

Compliance Reporting Compliance Assurance Complaint Management

工作详细内容

工作频道:

女性工作

全部职位:

1 发布

工作时间:

早班

工作类型:

全职/长期工

工作地址:

Shadman, 拉合尔, 巴基斯坦

性别:

女性

最低学历:

硕士

学位头衔:

Masters / Bachelors

职位等级:

资深专业人员

经验:

3年 - 4年 (3 to 4 Years Relevant Experience of Complaint Handling and Call Center (Inbound and outbound))

在之前申请:

Oct 26, 2024

发布日期:

Sep 25, 2024

pAt ARAR, we seek uncompromising integrity through each individual’s effort towards quality products and services for our prestigious clients, maximizing returns for the organization. Our business success is dependent on trusting relationships. Standing ﬁrm with the slogan “Assisting. Remarkable. Accomplishment. Results” ARAR Group of companies has won itself a very inevitable importance in different healthcare & technology fronts in many parts of the country. With state-of-the-art technology and top-notch quality assurance systems, we have managed to develop strong business associations with domestic and international clients. Our workforce is our strength and building long term business relationships is our identity and pride. Sharing is a belief of the family. ARAR Group of companies has and will always share its wisdom and expertise for further development of our national & international image and the nation’s prosperity. ARAR Group actively participates in national as well as economic growth and social development. Our motto is utter customer satisfaction, employee motivation, technology innovation and cleanliness foundation. It is being achieved through our multidisciplinary experts. ARAR Group is a solution-oriented company; perform through the following Service area Channels: • ARAR Innovations (Pvt.) Ltd. • ARAR Services (Pvt.) Ltd. • ARAR Health City (Pvt.) Ltd. • ARAR Testing & Calibration Services. • ARAR Institute of Health & Technology/p