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Customer Support Executive

We're on the lookout for a Call Center Representative who will be the link between our company and our awesome customers. The ideal candidate will take charge of resolving customer issues, complaints, and questions, all while making sure customer satisfaction is our top priority. A top-notch call center manager needs to be organized, dependable, and focused on achieving results. It's also important to have great customer service and communication skills. Being organized, reliable, and results-oriented are key qualities for this role. Let me know if you have any more questions or need further info!

Responsibilities

Manage large amounts of outbound calls in a timely manner
Follow communication “scripts” when handling different topics
Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements and skills
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities, and manage time effectively
A results-oriented approach

Shift Timing:

Evening Shift: 6 pm to 12 am