发布 Jun 20, 2024 220 查看
About Ak Telitech SMC Private Limited
Ak Telitech SMC Private Limited is a dynamic and growing company specializing in outbound sales and inbound customer care. We pride ourselves on providing excellent customer service and building strong relationships with our clients.
Job Summary
We are seeking a motivated and results-oriented Customer Care Sales Representative to join our team. In this role, you will be responsible for handling both inbound customer service inquiries and outbound sales calls. Your ability to build rapport, address customer needs, and effectively communicate our products/services will be key to your success.
Responsibilities
Inbound Customer Care:
- Answer incoming calls and emails promptly and professionally.
- Address customer inquiries, concerns, and complaints with empathy and efficiency.
- Troubleshoot problems and provide accurate information about products or services.
- Process orders, returns, and exchanges.
- Maintain detailed records of customer interactions.
Outbound Sales:
- Make outbound sales calls to potential customers.
- Identify customer needs and recommend appropriate products or services.
- Deliver persuasive sales presentations.
- Negotiate prices and terms.
- Close sales and meet or exceed sales targets.
Qualifications
- Education: Bachelor's degree preferred but not required.
- Experience: 1+ years of experience in customer service or sales, preferably in a call center environment.
Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict-resolution abilities.
- Persuasive sales techniques.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite or similar software.
- Fluency in English and Urdu.
- Additional language skills a plus.
Benefits
- Competitive salary package
- Performance-based bonuses
- Paid time off
- Professional development opportunities
To Apply
Please submit your resume and a cover letter outlining your relevant experience and why you are interested in this position.
Urgent Hiring !!
We look forward to hearing from you!
AK Telitech SMC Private Limited
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