。该工作已被公司管理人员暂停申请，不再接受简历投递

Customer Support Executive

AgenBord

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Key Responsibilities:

Answer incoming customer calls, emails, and chats promptly and professionally.
Listen attentively to customer concerns and provide appropriate solutions or guidance.
Handle and resolve customer complaints or escalations, ensuring customer satisfaction.
Provide accurate and up-to-date information about products or services.
Maintain customer records and update databases with relevant information.
Collaborate with other teams or departments to resolve customer issues efficiently.
Follow communication scripts and guidelines to ensure consistency and quality.

Requirements:

Proven work experience in customer service or a call center environment.
Proficiency in both spoken and written English communication.
Strong problem-solving and decision-making abilities.
Proficiency in using customer service software, databases, and other relevant tools.
Familiarity with CRM systems and practices.
Ability to empathize with customers and provide personalized assistance.