。该工作已被公司管理人员暂停申请，不再接受简历投递

Operations Analyst

Aequitas Information Services Limited

拉合尔，巴基斯坦

Apply Now

发布 Oct 12, 2022 821 查看

Responsibilities:

Report to Team Lead Operations and make decisions guided by policies, procedures, and business plan; receive guidance and oversight from Team Lead/Manager.
Act as the main point of contact for managing relationship with clients
Ensure & coordinate with clients for timely submission of incremental and/or historical financial data.
Intimate and resolve any data quality issues on loaded data.
Develop research papers, policy notes, and reports related to financial services industry
Maintain & consolidate all data sharing and service level contracts for the assigned accounts (Banks, MFIs/MFBs, Non-Bank Finance Companies, and Others).
Liaise with other departments about resolving of product or services complaints received from clients and keep proper logs related to erroneous data on TASDEEQ portal/application
Provide support (on-site/remote) to clients related to installation & configuration of credit bureau application & user for services and Data loading (Historical/incremental).
Develop documentation based on requirements gathered from clients for analytical reports.
Analyze datasets to identify KPIs to develop analytical insights/reports based on bureau and alternate data
Prepare members/customers training material and manage training sessions for client onboarding/data loading & other bureau services.
Analyze, develop, and document ongoing improvements to business practices, processes, procedures, and tools including TASDEEQ’s (Credit Bureau) main application.
Follow and monitor SLAs and KPIs for TASDEEQ’s Operations Department.
Liaise with internal and external governance and audit teams and identify business operations risks and help mitigate issues.
Timely update & maintain records of members/client’s contact information for better CRM.
Strive for operational excellence through ongoing identification of process improvements to enhance controls, increase productivity, simplify, and enable automation where appropriate.
Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts on performance levels.
Maintain own knowledge of end-to-end processes, internal / external customer/partners, and regulatory requirements; guide the team accordingly.

Requirements:

Education: Bachelor’s in economics or Banking and Finance, BBA, MBA from a reputed institution
0-2 years of operational or business experience required. Candidates with experience in the Financial Services industry or Fintechs are strongly encouraged to apply
Must have excellent research skills
Knowledge of Data Warehousing, Data Analysis, APIs and Data Lake is preferred.
Have working knowledge of basic SQL (Preferred)
Proficient in Microsoft Excel skills (Preferred)
Should have strong data analytical skills
Excellent written and verbal communication skills, and presentation skills
Possess excellent interpersonal skills and ability to manage people
Ability to influence, negotiate, and create consensus where appropriate with internal teams and especially with external clients