Chat Support Agent - International

Abacus Consulting

发布 Jun 10, 2024 399 查看 Report Job

PKR. 70,000 - 80,000/Month

Key Responsibilities:

Provide prompt and professional responses to customer inquiries via chat.
Handle multiple chat sessions simultaneously, ensuring timely and accurate responses.
Resolve customer issues efficiently, escalating complex problems to the appropriate department when necessary.
Maintain a thorough understanding of our products, services, and policies to provide accurate information to customers.
Document customer interactions and update records in our CRM system.
Collaborate with team members to improve customer service processes and outcomes.
Stay updated on product changes and industry developments to provide informed support.

Qualifications:

Proficiency in spoken English at B-2 and C-1 levels (Common European Framework of Reference for Languages).
Minimum Intermediate Degree
Excellent written communication skills with a focus on clarity and customer satisfaction.
Previous experience in a customer support role, preferably in a chat support environment.
Strong problem-solving skills and the ability to think quickly under pressure.
High level of empathy and patience when dealing with customers.
Ability to multitask and manage time effectively.
Familiarity with CRM systems and chat support software is a plus

技能

Customer Care Representation Customer Dealing Negotiation Skills

工作详细内容

全部职位:

35+ 发布

工作时间:

轮班制

工作类型:

合同工

部门:

Call Centre Operations

工作地址:

拉合尔, 巴基斯坦

性别:

没有偏好

年龄:

18 - 40 年

最低学历:

中级／A级

职位等级:

入门级

电话预约已成功，我们的专家会在短时间内与你联系:

1年

在之前申请:

Jul 11, 2024

发布日期:

Jun 10, 2024

For over 23 years, Abacus Consulting has been offering cutting-edge business solutions helping organizations to transform their visions into realities through a combination of latest business methodologies and technological tools. The business value offered by Abacus Consulting has a deep scale, is industry focused and technology driven with a world class delivery capability. We help clients transform their businesses and be the market leaders. We offer a wide range of products and services, including strategy consulting, privatization and public-private partnerships, mergers, acquisitions and divestitures, business advisory services, sector search and research, environmental advisory services, SAP implementation and education, enterprise performance management, supply chain & operations management, application development and management, mobile applications, business process outsourcing, organization design and development, HR surveys, change management and HR functional solutions./p