Business Analyst

Background

Government of Sindh (GoS), through the Sindh Social Protection Authority (SSPA), is implementing the “Strengthening Social Protection Delivery (SSPDS) System in Sindh” project with the assistance of the World Bank to strengthen social protection service delivery system and enhance accessibility and utilization of mother and child health services in selected districts in Sindh.

The project will support three components, financed through an Investment Project Financing (IPF) instrument, with US$200 million from the International Development Association (IDA) and US$30 million from counterpart funding. The Project components are: (a) Strengthen Sindh Social Protection Service Delivery Systems to support the modernization of systems and processes to fully operationalize the newly established Sindh SP Authority and improve its institutional capacity by strengthening the administrative, operational, policy, and planning functions and capabilities, including the development of energy efficient/climate-smart information technology (IT) systems and capacity building through the provision of technical assistance; (b) Mother and Child Support Program (MCSP) focusing on birth and first 1,000 days where risks and needs are high but programmatic responses are weak; the main objective of this component is to create demand for Maternal and Newborn Child-Health (MNCH) services and promote behavioural change to increase uptake of the MNCH services focusing on the first 1,000 days of life through the provision of CCTs in selected districts; and (c) Contingent Emergency Response with zero allocation, providing the Borrower to gain quick access to Bank financing to respond to a crisis or emergency. As part of a comprehensive disaster risk management strategy, the Contingent Emergence Response Component typically provides support for immediate rehabilitation and reconstruction needs.

Objectives of the Assignment

The “Business Analyst” will be responsible for developing in house capability of data management, extracting data trends, analysing data, and data visualization of the overall database of SSPA.

Responsibilities and work scope:

I.Translate business requirements to detailed user, functional, and systems requirements.

II. Ability to orient business users to technology systems and extract stable & sustainable functional requirements.

III. Minimise the gap between operational users’ expectations and delivered technology systems.

IV. Able to comply any documentation standards. Strong documentation skills.

V. Facilitate end-to-end specification, development, user acceptance testing, release and deployment of assigned project

VI.Gathering critical information from meetings with User Wings & various stakeholders and producing useful documentation on new requirements as well as updates/changes.

VII. Work closely with the technical team to deliver a high-quality user experience.

VIII. Completely able to independently develop application (Mobile / Web) design prototype, with technical team support on system architecture & design.

IX. Use Agile approaches to drive the team. Elicit, analyze, and research business/application requirements using elicitation tools

X. Create, manage and track projects, including project schedules, detailed project plans, project scope statements, cost estimates, resource plans, risk and issues logs, release notes, and Status reports

XI. Collaborate with stakeholders to provide business and user perspectives to the development team

XII. Guide the team on how to use Agile/Scrum practices and values.

XIII. Conduct meetings and presentations to share ideas and findings on each milestone.

XIV. Documenting and communicating the results of efforts.

XV. Able to make training material of developed systems & impart training to operational users.

XVI.Effectively communicating insights and plans to cross-functional team members and management

XVII.Perform any other function, as assigned by the management, related to the technology systems.

SUPERVISION

The individual consultant will work with the MIS department to perform the assigned tasks and will report to the MIS Specialist.

QUALIFICATIONS AND EXPERIENCE

The following are qualification/skill requirements for the position:

• At least a Bachelor’s degree (16 years) in Software Engineering, Computer Science, Information Technology or a related field
• At least four (04) years experience of working as a Business Analyst in organizations managing large technology systems.
• In-depth knowledge of Software, databases and technology is required.
• Must possess a strong understanding in database management, computer programming, geospatial data, data mining and hardware/network infrastructure management &sizing. 
• Demonstrated experience and understanding of ICT4D.
• Experience of using prototype development softwares.
• Trainings/Certifications in Business Analyst and/or Data Science will be preferred
• Training/Certification in Project Management will be preferred
• Trainings/Certification in documenting development sector-funded project preparation, evaluation and implementation
• The ability to influence stakeholders and work closely with them to determine acceptable solutions
• Excellent documentation skills is a must.
• Experience creating detailed reports and giving presentations
• Excellent planning, organizational, and time management skills
• Ability to communicate clearly in writing. A solid understanding of quality/delivery models including ISO 27001 and CMMI is required.
• Good analytical and conceptual thinking skills

Selection Process

The selection will be made using open competitive selection in accordance with the “World Bank Procurement Regulations for Investment Project Financing Goods, Works, Non-Consulting and Consulting Services” revised in November 2020.